Size introduction
18-inch carry-on luggage:
Size: 43 * 45 * 23, weight: 2kg, capacity: 30L.
Small size item will be placed in larger size item and sent out.
Shipping & delivery
All process will take some time and it varies from 3 to 8 days for different styles. So we usually deliver the goods within 3-8 days after you place your order.
Some popular styles can be shipped out within 24 hours. If you are in a hurry, please consult customer service for specific delivery time before placing an order, we believe you will not regret your waiting.
You'll receive an e-mail that confirms your order has been shipped.
Contact US:
Our customer service working hours:
Mon - Fri, 8:30am - 10:30pm
Sat - Sun, 9:30am - 9:30pm
E-mail: islandelephant.ph@outlook.com
If you have any questions, please feel free to contact us, we will reply as soon as possible.
Returns & aftercare
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at islandelephant.ph@outlook.com. Please note that returns will need to be sent to the following address:2NDFLR.203,P&JLIMBLDG.TIANO-KALAMBAGUHANSTS
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at islandelephant.ph@outlook.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at islandelephant.ph@outlook.com.
Read return policy
Contact us
Need help choosing your travel companion?
Contact Island Elephant