Blessings to you:：
You can be brave and enjoy every journey as long as you want to, as long as you are happy being yourself! And we do the recording of your journey!
Unique Wide Trolley Carry-On 20 inch Luggage
1. Hidden wide trolley design saves effort and can be used as a desktop
2. Laptop compartment button opens easily with a push forward, combination lock locks in place
3. Built-in anti-shock fixed laptop compartment, can store up to 14 inches laptop
4. Custom alloy trolley bars tested to shake less than 15°
5. Customised exclusive Island Elephant silent 360° swivel wheels for adaptability
6. Customised anti-bacterial 99% clean lining, multi-layer partition design with large capacity
And more little surprises waiting for you to discover
Texture ABS+PC ( Measurement: height for the wheels to the handle size, width for the side feet to the handle size, thickness for the front to the back of the widest position size)
Size：38*28*55cm . Weight：3.75KG
Luggage complimentary stickers (popular styles), incense packets (to remove odors), unlocking manual (different styles of different unlocking operation)
Small size item will be placed in larger size item and sent out.
Shipping & delivery
All process will take some time and it varies from 3 to 8 days for different styles. So we usually deliver the goods within 3-8 days after you place your order.
Some popular styles can be shipped out within 24 hours. If you are in a hurry, please consult customer service for specific delivery time before placing an order, we believe you will not regret your waiting.
You'll receive an e-mail that confirms your order has been shipped.
Contact US:
Our customer service working hours:
Mon - Fri, 8:30am - 10:30pm
Sat - Sun, 9:30am - 9:30pm
E-mail: islandelephant.ph@outlook.com
If you have any questions, please feel free to contact us, we will reply as soon as possible.
Returns & aftercare
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at islandelephant.ph@outlook.com. Please note that returns will need to be sent to the following address:2NDFLR.203,P&JLIMBLDG.TIANO-KALAMBAGUHANSTS
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at islandelephant.ph@outlook.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at islandelephant.ph@outlook.com.
Read return policy
Contact us
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